Typical Support Workflows
Daily: Check Signals → Support to see CSAT, ticket volume, and escalations.
Weekly: Ask "Which customers are at churn risk?" or "What's our top unresolved category?"
Ongoing: Use Nole to find patterns (e.g., "Why did CSAT drop Tuesday?")
Common Agents
Support teams typically hire:
- Ticket Triage — auto-categorize and route incoming tickets
- CSAT Alert — flag low-rating tickets for immediate follow-up
- Escalation Summarizer — auto-draft a summary for the manager